FREQUENTLY ASKED QUESTIONS
What is your availability?I see clients Monday-Friday. I am available outside of sessions for non-emergency communication, and ask that you allow 1-2 business days for a response if you contact me between sessions.
Do you have a sliding scale?I believe that counseling services should be available and accessible to everyone, and have a few spots reserved for individuals in need of a reduced fee. Please let me know during your initial consultation if this is something you would like to discuss.
What is a superbill and what do I do with it?A superbill is an invoice that I can provide on a monthly basis if I am not in network with your insurance company. This invoice contains information such as dates of sessions, a diagnosis code, and other personal information. Once you have a superbill you can submit this to your insurance for reimbursement. Each insurance company has different policies and is unique when it comes to if and how they reimburse for out-of-network benefits. I cannot guarantee reimbursement from your insurance. I recommend calling your insurance company ahead of time to verify your benefits, and to ensure that you understand the expectations of submitting a superbill to your insurance.
What is telehealth and how does it work?Telehealth is another way of saying online or virtual therapy- where you meet with your provider through a secure video platform from the comfort of your own home (or anywhere in the state of Missouri). I use the HIPAA-compliant version of Zoom to ensure your privacy, and will send the link for our meeting via email at least one day prior to your scheduled session.
Is telehealth less effective than in-person therapy?Research has shown that telehealth is essentially just as effective as in-person therapy. Additional benefits of telehealth include the convenience of meeting from wherever you feel comfortable (as long as you are in the state of Missouri), eliminating the commute, and allowing flexibility and access. Many of my clients have reported that the convenience of virtual sessions has improved their ability to consistently attend sessions and experience therapeutic progress despite their otherwise busy schedules.
Tips for telehealthMake sure the device you are using has a working camera and microphone and is fully charged (or that you have access to a charger); consider using headphones plugged into your device to enhance sound quality and maintain privacy. Make sure you have a strong internet connection. Find a private space with minimal disturbances- this can be anywhere from a bedroom to a home office to a parked car. I encourage my clients to treat a telehealth session the same as they would an in-person session, and to avoid engaging in any tasks that they would not do if meeting with a provider in person.
Good Faith EstimateYou have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
If you have a mental health emergency, please call 911 or go to your nearest emergency room. The following hotlines are available 24/7 and may be helpful options if you are feeling hopeless, suicidal, or are in need of speaking with someone immediately:
National Suicide Prevention Lifeline: 1-800-273-8255
Suicide & Crisis Lifeline: 988
Behavioral Health Response: (314) 469-6644 or 1-800-811-4760
St. Louis Queer+ Support Helpline (SQSH): (314) 380-7774 *Limited hours F-M 1:00-7:00 PM